All deliveries are carried out by a one-person delivery. If
necessary, you should be able to provide assistance to the
driver in carrying the goods from the delivery vehicle to your
requested point of delivery.
Please note, due to the nature of our secure payment system, your credit card is authorised at the point of sale. Your card will then be billed within 5 days of authorisation. Should you decide to buy via off-line methods you will only be charged for items once they are ready for despatching.
We accept the following payment cards:- Visa, MasterCard, American Express, Delta and Switch. We also accept cheques, postal orders, money orders and the old fashioned method of cash! When sending cash, money orders or postal orders, this must be sent via Recorded Delivery or an equivalent secure method
Cheques must be made payable to Snooker Billiards Pool
All information collected is through the ordering/registration process and is in accordance with the Data Protection act 1998.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us email@example.com. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us. firstname.lastname@example.org
Here at snookerbilliardspool.co.uk we want you to be happy with both our products and our service. If you do receive faulty goods or wish to return any item, please contact us within 48 hours at email@example.com or call us on 01562 777000. We will then send you a returns label to attach to the parcel. You will need to pay for the cost of the return carriage.
You have the right to cancel your order within 7 working days of receiving your goods and we will seek to refund your money within 30 days of the cancellation, excluding the original carriage costs which is non-refundable. Please ensure that the items returned in good condition with all original packaging.
Certain items are made to order and cannot be returned unless faulty. This includes hand-made cues and slatebed tables.
All items in our 'Sale' or 'Bargains' are of high quality and may be end of season, surplus stock or discontinued lines and available at a discounted price. For this reason, customers returning sale items, excluding returns for faults, will be given a credit refund only which can be applied against a future order.
Proof of posting will be required.
Your transaction is sent to our server via a secure connection that has been encrypted using a 128 bit Secure Socket Layer (SSL) architecture (depending on browser support). All information that is encrypted cannot be read by any third party. When a page is secure the address bar should change from http:// to https://.
Shipping and handling
The following shipping costs will be charged:-
UK Mainland -
Free - Royal Mail or Courier
Your statutory rights as a consumer are not affected.
Shopping made easy with snookerbilliardspool.co.uk!
You can shop with snookerbilliardspool.co.uk by going on-line at www.snookerbilliardspool.co.uk 24 hours a day, 7 days a week. We also offer a shopping by phone service, our friendly team can be contacted on 01562 777000 Monday to Friday between the hours of 9.00am and 5.00pm. To place your order by phone, please have your credit card handy as we will need payment details, including delivery and invoice address. Out of hours we have a manned customer services helpline and we will come back to you as soon as we are open for trading.
Enjoy shopping with snookerbilliardspool.co.uk!